ORDERS, RETURNS AND DAMAGED ITEMS

ORDERS

On placing an order, certain personal details are required to facilitate your order.  In accordance with EU regulations, such information will not be divulged to any third parties (please see our Terms & Conditions for more details about our Privacy Policy).

Why will we ask you for a phone number? 

This is to help the carrier should they need to contact you in advance of delivery.

Why will we ask you for an ID number? 

For any buyer purchasing in Spain, Italy & Chile this is a requirement.  For private buyers purchasing outside Spain ID is not required.  For company purchases a TAX number is required.

RETURNS

If you are not 100% satisfied with your purchase, simply send it back within 14 days.

Returned items must be in new condition, unworn, unused, unaltered and free of damages by the customer.

Items must be returned with all Andaluchic tags still attached (where applicable) and must be in their original packaging.

Return postage is the responsibility of the buyer.

We recommend using either registered post or a service with a tracking number plus insurance to cover the cost of the item as items not received cannot be refunded.

Customers returning goods to Spain from outside the European Union should mark the package with ‘Returned goods — relief claimed’ clearly on the package with the accompanying customs declaration. The declaration must include a complete and accurate description of the goods, their quantity and value.  This can be copied from the original declaration forms sent with the package by Andaluchic.

Once the item has been inspected upon receipt, a full refund, including the cost of the item plus the initial postage paid will be given.  For returned items coming from outside the EU, please ensure the appropriate documentation is prepared and ensure the package is declared as being a returned item for customs.

Should a customer wish to replace an item, they should wait to be refunded and then place a new order.

Please return items to:

Devoluciones/Returns - Andaluchic
(Isabelle Metcalfe de García
VAT number: ESX8791405T)
C/ Higinio Capote, 10
11630 Arcos de la Frontera
Cádiz 
Spain

DAMAGED ITEMS

At Andaluchic we send out all products fully insured in case of damage or loss.

In the unlikely event that an item arrives damaged, please send the following via email to hello@andaluchic.com, within 7 days of receipt.

1. A photo of the packaging and original courier label in which the item(s) arrived together with the damaged item(s) inside the packaging

2. A photo of the damaged item

3. A photo of the packaging in which the damaged item(s) arrived, which must include the original courier label

4. A detailed description of damage to the item

All of the above photographic and descriptive evidence is required by the insurance company to be able to process a claim.

Without it, claims for damaged items will not be processed and no refund will be made.
Once a claim has been approved, refunds are issued within 30 working days of receipt of the claim by the insurer to the seller, who will then refund the customer within 7 working days.